The JS Help Desk – Best Help Desk & Support Plugin plugin for WordPress is vulnerable to SQL Injection via the ‘email' and 'trackingid' parameters in all versions up to 2.8.2 (exclusive) due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.
CVE-2023-50839 is a critical severity with CVSS 9.8 SQL Injection issue affecting the Plugin JS Help Desk – AI-Powered Support & Ticketing System. It affects Versions before 2.8.2 and is fixed in 2.8.2.
CVE-2023-50839 is tracked for the Plugin JS Help Desk – AI-Powered Support & Ticketing System as critical severity with CVSS 9.8. The affected range is Versions before 2.8.2. Update JS Help Desk – AI-Powered Support & Ticketing System to 2.8.2 or newer where that version is compatible with the site.
| Software Type | Plugin |
|---|---|
| Software Slug |
js-support-ticket
View on wordpress.org
|
| CVE | CVE-2023-50839 |
| Patched Versions |
2.8.2
|
| Affected Versions |
Versions before 2.8.2
|
These internal links group the same WordPress plugin by CVE, issue type, severity, and patch status so operators and search engines can connect the full vulnerability cluster.
JS Help Desk <= 2.9.2 - Unauthenticated Local File Inclusion
JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.6 - Unauthenticated PHP Code Injection to Remote Code Execution
JS Help Desk <= 2.7.1 - Unauthenticated Arbitrary File Upload
JS Help Desk <= 2.9.2 - Unauthenticated Arbitrary File Deletion
JS Help Desk <= 2.7.1 - Missing Authorization to Plugin Settings Update
JS Help Desk – Best Help Desk & Support Plugin <= 2.0.5 - Cross-Site Request Forgery
JS Help Desk <= 2.7.1 - Unauthenticated SQL Injection
JS Help Desk – AI-Powered Support & Ticketing System <= 3.0.4 - Unauthenticated SQL Injection via 'multiformid' Parameter
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